Managing your data

1. The principle

A right you do not know how to exercise does not exist in practice. This page therefore states, for each right, who to write to, what to include, how long the answer takes, and what to do if it never comes.

2. Your rights, one by one

Each is exercised through the contact form, choosing the subject « A request about my data ».

• Access: receive the list of what is processed about you.
• Rectification: have inaccurate information corrected.
• Erasure: have what concerns you deleted.
• Restriction: freeze a processing while it is disputed.
• Objection: refuse processing based on legitimate interest.
• Portability: get back, in a readable format, what you gave us.

3. How to exercise them

A clear request is enough: no legal wording, no registered letter.

• State which right you are exercising, in one sentence.
• Give the email address you wrote to us from, if you did.
• Say which period is concerned, if your request covers one exchange.

4. How long it takes

We answer within one month. If the request is complex, or if several arrive at once, that period may be extended by two months, and you are told before the first month is out, with the reason.

5. What is kept, and for how long

Data is kept to ensure continuity of the service and comply with applicable obligations. You can request its deletion whenever that right applies.

• Consultations, history and automatic summaries: kept in your account so you can resume your exchanges, and deletable on request.
• Technical order, payment and subscription identifiers: kept for as long as needed to manage the account, transactions and legal obligations.
• Contact messages: kept while the request is handled, then deleted when no longer needed.

6. If no answer comes

You may refer the matter to the competent supervisory authority, in France the Commission nationale de l’informatique et des libertés, without having to show that you approached us first. We would obviously rather settle the matter directly, but that remedy is yours and we do not seek to discourage it.